Refund Policy
Effective Date: September 7, 2026
SPP COMPANY, LLC provides digital business financing preparation and consulting-related services. Because digital services may involve time, analysis, preparation and customized work, refund eligibility may depend on whether work has started and the specific service purchased.
1. General Policy
Customers should review the service description before purchasing. Where a service has not yet been started, a customer may request cancellation and a refund by contacting info@sppcompanys.com. Refund requests will be reviewed based on the circumstances and the terms applicable to the service.
2. Services That Have Not Started
If a customer contacts us before substantive work has begun, we may approve a full refund, subject to any applicable payment-processing limitations or written agreement.
3. Services Already in Progress
Once SPP COMPANY, LLC has begun substantive work, refund eligibility may be limited because time and resources may already have been committed. Examples include:
- reviewing submitted business information
- conducting an assessment
- preparing a financing profile
- creating a customized report
- developing a funding roadmap
- conducting requested research
- preparing individualized digital materials
4. Completed Digital Services
Once a customized digital service has been completed and delivered, the service may generally be non-refundable except where required by applicable law or expressly agreed in writing.
5. Duplicate Payments
If a customer is charged twice for the same service due to a processing error, the duplicate charge should be reported promptly. After verification, an appropriate correction or refund may be issued.
6. Technical Problems
If a customer cannot access a purchased digital deliverable because of a technical problem attributable to our delivery system, the customer should contact us. We will make reasonable efforts to restore access or provide the applicable deliverable.
7. Customer-Provided Information
We are not responsible for delays or inability to complete a service caused by incomplete, inaccurate or delayed information supplied by the customer. A refund is not automatically available solely because a customer did not provide required information.
8. Financing Outcome
A customer is not entitled to a refund merely because:
- a lender declines financing
- a lender offers different terms
- the customer receives less financing than requested
- financing takes longer than expected
- a lender does not respond
- the customer changes their financing plans
- the customer's credit profile changes
- or another third party makes a decision unfavorable to the customer
SPP COMPANY, LLC does not guarantee financing approval.
9. Credit Score
No refund is owed merely because a customer's credit score does not increase. SPP COMPANY, LLC does not guarantee any credit-score increase.
10. How to Request a Refund
Send a written request to info@sppcompanys.com. Include:
- full name
- business name
- email used for purchase
- service purchased
- purchase date
- reason for the request
- relevant order information
11. Refund Review
Refund requests will be reviewed individually according to the applicable service terms, work status and applicable law.
12. Processing Time
Approved refunds will generally be returned through the original payment method when technically possible. Actual posting time may depend on the payment processor or financial institution.
13. Third-Party Payment Processors
If a payment is processed by a third-party payment provider, additional processing rules may apply.
14. Chargebacks
Customers are encouraged to contact SPP COMPANY, LLC first regarding billing questions so that we can attempt to resolve legitimate issues promptly. Nothing in this section limits rights provided by applicable law.
15. Policy Changes
We may update this Refund Policy from time to time. The current version will be posted on this website.
16. Contact
SPP COMPANY, LLC115 Bishop Drive
Athens, GA 30606
United States
302-310-1347
info@sppcompanys.com
This Refund Policy is a general website policy template and should be reviewed by qualified legal counsel based on the Company's actual services, contracts, payment processor and applicable federal and state laws.