Refund Policy
Effective Date: August 29, 2026
This Refund Policy explains how refunds, cancellations, and fee-related requests are handled by SPP COMPANY, LLC (“SPP COMPANY,” “we,” “us,” or “our”).
1. General Policy
SPP COMPANY, LLC is committed to providing professional services and clear communication regarding any applicable fees. Not every inquiry or service involves a fee. Where a fee applies, the applicable fee, scope of service, and payment terms should be disclosed to the client before the paid service is provided.
2. No Payment Means No Refund
If a visitor submits a general inquiry or contact request without making a payment, there is no payment to refund.
3. Services That Have Not Started
If a client has paid for a specific service and the service has not yet begun, the client may request cancellation and a refund. Refund eligibility will depend on the applicable written service agreement and any disclosed cancellation terms.
4. Services Already Performed
If services have already been substantially performed, the amount refundable may be reduced or no refund may be available, depending on the service agreement and applicable law. Any decision will be based on the actual services performed and the terms communicated to the client before payment.
5. Third-Party Fees
SPP COMPANY, LLC is not responsible for fees charged independently by third-party lenders, financial institutions, payment processors, government agencies, credit reporting agencies, attorneys, accountants, or other third parties. Third-party fees are governed by the policies and agreements of those third parties.
6. Financing Is Not Guaranteed
Payment for a service, if applicable, does not guarantee: loan approval; credit approval; financing approval; a particular loan amount; a particular interest rate; a particular repayment period; funding; favorable underwriting results; or acceptance by a third-party financial provider. A financing decision may depend on factors outside SPP COMPANY, LLC's control.
7. Refunds Are Not Based on Financing Outcome
Unless a separate written agreement expressly provides otherwise, the outcome of a third-party credit or financing decision does not automatically create a right to a refund for services that were properly performed.
8. Cancellation Requests
To request cancellation, contact info@sppcompanys.com. Include: full name; email address; phone number; date of payment; service involved; reason for cancellation; and transaction or invoice information, if available. Do not send full credit card numbers or passwords by email.
9. Refund Review
Refund requests will be reviewed based on: the service purchased; the payment date; whether the service has started; the amount of work performed; the applicable service agreement; any disclosed cancellation terms; and applicable law.
10. Approved Refunds
If a refund is approved, it will generally be issued to the original payment method unless another method is legally or operationally required. Processing time may depend on the payment processor or financial institution.
11. Duplicate Payments
If a client accidentally makes a duplicate payment, the duplicate payment may be eligible for refund after verification.
12. Unauthorized Payments
If you believe a payment was unauthorized, contact us promptly. We may request information necessary to investigate the transaction.
13. Errors in Payment Processing
If a technical or administrative error results in an incorrect charge, contact us promptly so the transaction can be reviewed.
14. Non-Refundable Third-Party Charges
Third-party charges are generally outside the control of SPP COMPANY, LLC and may not be refundable by the Company. Clients should review third-party terms before agreeing to third-party charges.
15. Chargebacks
Clients are encouraged to contact SPP COMPANY, LLC before initiating a payment dispute when a billing issue can be resolved directly. Nothing in this section limits any rights provided by applicable law or card-network rules.
16. Changes to This Policy
SPP COMPANY, LLC may update this Refund Policy from time to time. The updated version will be posted on this page with a revised effective date.
17. Contact
Refund questions should be directed to:
SPP COMPANY, LLC1115 Bishop Drive
Athens, GA 30606
United States
Phone: +1 (302) 310-1347
Email: info@sppcompanys.com